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  2. Guidance


  • New 10/13 update
    The messenger of Spa Resort Ryugu has been certified as a "Fuji no Kuni Safety and Security Certification Facility"!
    Please be assured that we are taking proper measures against infection in this facility.
    In addition, all employees have been vaccinated twice and are ready to welcome customers.

  • ToGuidance of correspondence measuresTo

    ■Temperature measurement at check-in,Identification
    As a measure against coronavirus infection, we will confirm your ID.

    ■Hotel Facilities,Cleaning and disinfection of guest rooms

    In addition to regular cleaning, we will disinfect handrails, doorknobs, equipment, etc. in guest rooms and public spaces based on the guidelines of the Japan Ryokan Association.In addition, staff will regularly visit the facility to ventilate and disinfect.

    ■Employee health management

    All employees are obliged to take a temperature measurement before going to work and fill out a health record sheet
    ※If you have a fever (37.5° or more) or a cold symptom such as a cough, instruct you to stay home for a certain period of time.
    Employees also wear hygiene masks or face shields at this facility

    ■Guidance to guest rooms and cancellation of in-house explanations in guest rooms
    At check-in, the details of the facility will be canceled.
    We will give you a bookmark summarizing the explanations inside the facility at check-in.

    About measures in this facility about new coronavirus infectious disease

    ■Dining Hall
    1) The dinner venue will be open only during busy hours so that you can use the room with plenty of space between tables to avoid crowding inside the venue.
    2) Reduce the number of times employees contact customers when serving meals
    We reduce the number of meals served from the middle of the meal
    3) The staff wear masks, face shields, vinyl gloves, etc., and perform hand sanitization at any time before treating.

    <Breakfast> Breakfast is personalized at the restaurant
    We are working to strengthen hygiene management within the venue.
    1) Please cooperate with hand disinfection when entering the venue.
    Also, please wear a mask when entering and leaving the venue and when eating food.
    2) We distribute vinyl gloves.Please use when you eat food
    3) Soft drink buttons etc. will be sterilized at any time
    4) The staff wear masks, face shields, vinyl gloves, etc., and perform hand sanitization at any time before treating.

    ■Other on-site facilities and notes during your stay
    Some facilities may be closed to strengthen hygiene management.Also, the business content and period may change without notice.

    ■Based on the hygiene guidelines established by this facility, customers who fall under the following items are not allowed to use

    1) Those who have a fever (37.5°C or higher) and have a history of overseas travel in the last 14 days starting from the date of use.
    2) Those who have symptoms such as fever and cough on the day of use

    ■When entering the building, please take a temperature measurement, disinfect your hands with alcohol, and wear a mask.
    We ask all customers to carry out temperature measurements.
    Alcohol disinfectant is placed at the entrance of the facility, guest rooms and various places.
    In principle, please wear a mask for indoor facilities other than guest rooms.
    (Except when sitting in the public bath/meal venue)

    For the safety and security of our customers, employees, and local communities,
    We appreciate your understanding and cooperation.
  • New 10/11
    10/11 Applications for "Baisysoka", which is only for Shizuoka residents, will be resumed.
    ·Check-in date :10/18 (Monday) -12/27(Monday)
    ·Application :Reservation after 10/11 (Monday) *If you make a reservation before 10/11, please try again.
    ·Eligible  :Applicants and companions are also Shizuoka citizens
    ·Number of persons   :Up to 6 people (6 or more people are not eligible, 7 or more people are not eligible, etc. up to 6 people.Not applicable to all)
    ·flow  :Purchase a "Bai Shizuoka" coupon at a convenience store in advance → Bring the coupon on the day and bring a certificate of "Shizuoka citizen" to both the applicant and the companion
    ·Payment for this plan is local payment only (advance card payment is not possible.)
    ·For other coupon issuance dates and times, please check the "By Sisoka" website.
    ● 7/27
    From July 30th, new transactions will be temporarily suspended due to the spread of corona infection.

    Shizuoka Prefecture's tourism promotion project, Baishizuoka, will be temporarily suspended from new transactions from Friday, July 30 due to the spread of corona infection.
    ·Application deadline for each convenience store terminal:You can apply until 23:29 on Thursday, July 29th.*Ticket issuance until 30 minutes later
    ·Applications for each accommodation facility can be applied for accommodations from July 30th (Thursday) to August 31st (Tuesday) until July 29th (Thursday).
    ·All applications to each property will not be applicable after Friday, July 30th.

    ↓ Please check here for details ↓
    ☆The prefecture tourism promotion business by the citizens of the prefecture will resume from July 12th! ☆(7/12)
    Regarding the tourism promotion project in the prefecture by the citizens of the prefecture, which is currently suspended, from the viewpoint of preventing the spread of the new coronavirus infection, the discount is limited to small-group trips with people living together, and from Monday, July 12th. Resume business.
    In implementing the project, we will call on both travelers and facilities in the prefecture to take thorough infection control measures.

    1 Discounts on accommodation expenses and day trips to accommodation facilities in the prefecture
    ·Target person:Shizuoka citizens(Limited to small group trips with people living together)
    *Confirm that you are a citizen of the prefecture and that you are traveling with someone who lives with you at a travel agency or accommodation facility in the prefecture.
    ※Even at the hotel, we will check the items that can prove that you are a Shizuoka citizen at check-in.(If confirmation is not possible, we may not be eligible for Bi-Shizuoka.)
    ※If you apply on a travel site such as Jalan(Cannot be used for pre-card payment)

    ·Business period
    From Monday, July 12, 3rd year of Reiwa to 31st August, 3rd year of Reiwa(Tuesday)
    *For trips booked between Monday, July 5th and Tuesday, August 31st
    *Accommodation discount:Day trip discount until August 31st night:Regional coupons until August 31st:Until September 1st
    ·Discount details
    ① Accommodation discount Within 1/2 of the accommodation expenses of accommodation facilities in the prefecture(Up to 5,000 yen per person per night)
    ② Day trip discount Within 1/2 of the travel product price(Maximum 5,000 yen per person)
    ③ Granted according to the regional coupon discount(Maximum 2,000 yen per person)

    ·How to Use
    ① Use travel tickets and regional coupons purchased at convenience stores in the prefecture when making local payments to registered businesses
    (2) Receive discounts on accommodation expenses, etc. at travel agencies in the prefecture, and use regional coupons when making local payments to registered businesses.

    ·important point
    ① Travel agency Confirm that you are a citizen of the prefecture and that you are traveling with someone who lives with you at a store or accommodation facility.Please bring a certificate such as a driver's license that can confirm your place of residence.
    (2) Although it can be used in combination with discounts offered by other local governments, the amount subject to the prefecture discount (within 1/2) is the amount after deducting other discounts from accommodation expenses.
    ③ Area coupons without a seal from a travel agency or accommodation company are invalid.
  • ToNotice of Suspension of Dinner / Breakfast Buffet and Change of Dinner / Breakfast Delivery Method to Prevent Spread of New CoronavirusTo

    Dear customers

     Thank you very much for using SPA ・ RESORT Ryugu.
    By the way, in our hotel, we offer dinner and breakfast in buffet format, but we will refrain from offering it in buffet format in the recent outbreak of new type coronavirus pneumonia, dinner provided by personal・ Breakfast will be provided.

    Depending on the situation, we may change the extension or offer method.
    Thank you for your understanding and understanding

    ***Please refer to the Official YouTube of the museum for details of the dishes.***

    In addition, disinfectants are installed at the entrance of the main entrance and at the entrance of the restaurant venue, please cooperate in preventing infection.
                                                            SPA ・ RESORT Ryugu